Careers
Opportunities with the UK’s leading luxury watch specialist
AT THE WATCHES OF SWITZERLAND GROUP, OUR SUCCESS IS BUILT ON THE STRENGTH OF OUR PEOPLE. THEIR TALENT, PASSION, AND COMMITMENT TO CONTINUOUS SELF-DEVELOPMENT ARE WHAT SET US APART IN THE LUXURY RETAIL INDUSTRY. IN FY25, WE WERE PROUD TO BE RECOGNISED AS A GREAT PLACE TO WORK-CERTIFIED™ ORGANISATION IN BOTH THE UK AND THE US—AN ACHIEVEMENT THAT REFLECTS OUR INCLUSIVE CULTURE AND ONGOING INVESTMENT IN COLLEAGUE EXPERIENCE. WITH MEANINGFUL OPPORTUNITIES FOR CAREER PROGRESSION AND PERSONAL GROWTH ACROSS BOTH MARKETS, WE INVITE YOU TO EXPLORE HOW YOU CAN THRIVE WITH US.
Opportunities in the UK
Opportunities in the US
Working with us
At the Watches of Switzerland Group, we believe that great teams are built
through a combination of the right talent and empowering leadership.
We create an environment where our people are supported through ongoing
training, clear development pathways, and inspiring leadership ensuring every
team member has the tools and confidence to thrive.
Together, we foster a culture of collaboration, growth, and excellence where
everyone has the opportunity to make an impact.
Our People
Expert Client Experience
Our showroom colleagues provide expertise and knowledge to ensure an exceptional client experience through extensive learning and development.
Xenia is our elevated Client Experience Programme, which has been embedded throughout the Watches of Switzerland Group. It is at the heart of everything we do but is especially important when it comes to providing exceptional experiences for our clients – both external and internal.
Our Xenia initiative is based on three pillars: Know Me; WOW Me; Remember Me and provides the universal standard for all our retail and support services.
Xenia is based on the power of WOW and is how we can build an advantage over our competitors. The opportunity to WOW starts before the client steps through the door of one of our showrooms and our retail teams strive to go above and beyond to deliver an exceptional client experience.
Diversity and Inclusion
Respect is a core value in our Group. We continue to work together to cultivate a secure and supportive workplace with equal opportunities and inclusion at the centre. We actively promote diversity of thought and opinions, and we recruit, develop and promote colleagues from different backgrounds.
All colleagues regardless of gender, race, religion, sexual orientation, disability age, mental status, political or philosophical beliefs are treated with dignity and respect and should feel safe and empowered to work without fear of bullying or harassment.
Our Diversity, Equality and Inclusion Policy ensures that occasions for development, promotion, opportunity and advancement are based solely on objective, measured criteria relevant to the situation and we are confident that women and men are paid equally for equivalent work. Full and fair consideration is given to job applications from disabled persons, taking into account their particular aptitudes and abilities.
Learning and Development
Delivering the highest level of client experience is a key differentiator for the Watches of Switzerland Group and we place a huge importance on training and development.
We have a well-established suite of in-house training programmes to support product knowledge, enhance selling capability and develop coaching and management skills.
We collaborate closely with our luxury brand partners to deliver intensive product knowledge and customer experience training and our programmes are held in high regard in the sector.
Our colleagues are self-starters when it comes to their development and our wide range of e-learning modules ensures that learning is accessible to all.
Talent and Succession
Our talent is diverse. We offer a wide range of careers spanning from retail showroom roles to technical roles in our workshops. Our skills are broader than ever, yet, wherever our colleagues are based, they are all passionate about the products and services we offer.
Our workforce remains highly attractive to other employers and therefore, we prioritise engaging our colleagues by training them to the highest standards and giving them every reason to join, grow and stay with our Group. Our key areas of focus remain:
– Highest quality product and brand training
– Excellence in recruitment for line managers
– Comprehensive onboarding programmes in all regions focused on building an emotional connection and loyalty for the Group.
Training & Development
We are focused on building clear and inspiring career
pathways. From our in-house leadership programmes at all
levels to the roll-out of our successful internal leadership
programmes to our support functions, we’re investing in every
stage of the journey.
- In the UK, our Core Leadership Programme empowered
29 rising leaders, providing them with the tools and insights
to lead with clarity, empathy and commercial impact
- In the US, we introduced the ‘100 Club’ initiative, which
honours individuals and teams who consistently deliver
exceptional client experiences, achieving our benchmark of
100% satisfaction
EARLY CAREERS AND APPRENTICESHIPS
We’re focused on intentionally investing in the next generation
of talent and shaping the future of our business.
In the UK, we welcomed students in Buying and Merchandising
and collaborated with the Goldsmiths’ Centre by offering work
placements at our jewellery workshop. In the US, we continue
to expand our team of highly skilled and accredited
watchmakers; a rare and in-demand trade. We support this
through our US Watchmaker Apprenticeship Programme.
BRAND AND PRODUCT TRAINING
- Globally we have provided over 40,000 hours of training to our
colleagues
- Working with our brand partners, in the UK we provided over 11,000 training hours across 30 brands
- Since the launch of the new global learning system in February 2024, over
1,700 colleagues completing learning each month outside of peak trading
TECHNICAL TRAINING: WATCHES AND JEWELLERY
We have introduced a modular based training programme providing a structured learning programme for our Watchmakers with the flexibility to be assessed and start at different joining points depending on prior experience.
A new Jewellery Essentials training programme was introduced to the colleague journey; this specialised training was designed to:
- Deepen product knowledge
- Enhance presentation skills
- Empower team to create memorable moments around jewellery
Find opportunities
Opportunities in the UK
