People & Culture
At the Watches of Switzerland Group, we have created an inclusive culture which gives our colleagues purpose and direction as they join and develop long-term careers within our Group. We are delighted to be Great Place to Work-Certified™ in our first year of entry, which demonstrates our continued commitment to our people.
Our goal is to give colleagues every reason to join, grow and stay with our Group.
Our view is that by living our Values and integrating them into our everyday actions, colleague engagement will remain strong, which in turn delivers a strong client experience.
Great Place To Work®
Our Great Place to Work-Certified™ status was achieved in the first
year of partnering with the Great Place To Work® organisation. This
accolade demonstrates our commitment to create a positive colleague
experience and an enjoyable working environment.
We will continue to use Great Place To Work ® as our future
benchmark for people, culture and engagement and have agreed four
key areas of focus; Leadership and Values, Development and
Progression, Wellbeing and Fun & Reward.
REWARD AND RECOGNITION
We continue to provide high levels of support and reward to our valued
colleagues with a wide range of benefits. These are reviewed each year against market trends and balanced with our financial performance.
OUR PEOPLE
MICHAEL CHAPMAN – CITY DIRECTOR, BRISTOL
I was an Infantry Soldier in the British Army for six years. I served on tours in Iraq and Afghanistan along with conducting training across the world before I began my career in Watches of Switzerland as a security guard in 2013.
When I left the military, I moved into very "lone working" jobs, and I missed the camaraderie and teamwork that I had become accustomed too. It has taken a lot of hard work and learning to get to where I am now, but the business has always been fully supportive of me.
If there is something you want to learn to better yourself, the business will support you as much as they can! I now have my own, very close knit and top performing team and it gives me a real sense of purpose and achievement being a part of this business.
LOUISE DUFFIELD – WATCHMAKER, MANCHESTER SERVICE CENTRE
I joined the Watches of Switzerland Group exactly five years ago after being medically discharged from the army. I started as a maintenance technician at goldsmiths in Middlesbrough where I worked alongside my work colleague and friend.
A few months after joining WOSG, I was put forward to be the first person in our company to attend a training course with Rolex which was named the “Rolex After Sales Service Watchmaker Training Programme”. This course was designed to train someone (like myself) with little to no knowledge of repairing watches and transition them into a fully certified Watchmaker.
Now I’m located at the National Watch Service Centre in Manchester where I contribute to the production of our watch repairs and wait eagerly for further training to become level 40 and above accredited watchmaker or develop my knowledge with other luxury brands.
GIBRAN KAHN – REGIONAL DIRECTOR, FLORIDA
The luxury watch industry is built on passion, craftsmanship, and service, and I'm eager to strengthen our presence while fostering a culture of innovation and collaboration.
I began my journey with the group eighteen years ago, starting as an administrator at our Mayor's Jewelers location in Western Florida. This was my first real job where I learned the fundamentals of responsibility and working within an organization.
I'm really excited for the road ahead and grateful for the people, experiences, and lessons that have brought me to this moment. To many more years of continuing to grow, lead, and shape the future of our business together.
Being visionary is key to driving our growth and keeping the brand at the forefront of our luxury market. Adaptability is also essential, especially in the dynamic industry where expectations and market trends continuously evolve.
JENNIFER ZUPPE - SHOWROOM DIRECTOR, NEW YORK
With over 25 years of experience in luxury retail, I began my career in the Bloomingdale’s Executive Training Program, where I progressed through leadership roles in buying, merchandising, and product development across luxury home, fashion accessories, and fine jewellery. This journey led me to the role of Assistant General Manager at one of Bloomingdale’s flagship stores.
I later joined Tiffany & Co., where I deepened my focus on client experience and relationship-building, further strengthening my passion for delivering exceptional service.
In 2022, I brought that passion to the Watches of Switzerland Group, joining as a Showroom Manager. With the support of an incredible team and the mentorship of Regional Manager Lorcan McCabe, I was proud to be promoted to Showroom Director.
The transition has been inspiring—every day brings new opportunities to learn, lead, and grow with a company that truly puts people first.
