The following characteristics of our Group are considered a key differentiator to our competitors and create a high barrier to entry for new entrants into the market.
How the Group creates value
Long-standing, collaborative partnerships with the most prestigious luxury watch brands and luxury jewellery brands; identify distribution opportunities and partner on demand forecasting, product launches, store projects, online platform, clienteling initiatives and marketing activities.
Well-invested stores feature luxurious environments which are open, welcoming, contemporary, spacious, non-intimidating and browsable.
Our colleagues receive extensive learning and development training to provide an exceptional customer experience.
People: 2,000+ dedicated colleagues working in our stores, head offices and distribution centres in the UK and the US.
Bold, impactful marketing focused on digital communications, CRM, client experiences, co-operative activity with brand partners.
Market presence adapted according to consumer dynamics across broad reaching store network, with flagships, regional stores, travel retail, mono-brand boutiques; complemented by a leading ecommerce platform.
Technology: leading-edge IT systems based on a single SAP platform powering CRM, reporting solutions, live inventory availability and operations.
Merchandising: dynamic inventory management optimises stock availability, enhances store productivity and allows for nationwide coverage.
Retail Operations: continually drive productivity and profitability, with a high level of accountability and performance management.
High barrier to entry created through national coverage in the UK with a portfolio of 118 stores (excluding non-core) and a growing presence in the US with 30 stores (as at 2 May 2021).
Fully resourced: Experts in our category through investments focused on Learning and Development and technical capability.
Financial Performance: all store profitability, leveraging store and central overheads through topline growth, strict investment criteria.
Cash generation: strong, consistent cash generation, fuelled by strict working capital management, with sufficient liquidity to fund growth and to provide for potential acquisition opportunities.
Capital allocation: we take a disciplined and data-led approach to capital allocation. Our objective is to deliver long-term sustainable earnings growth whilst retaining financial capability to invest in developing our business and to execute our strategic priorities. We are well positioned to continue investing in elevating and expanding our existing showroom portfolio and to make complementary acquisitions which meet our strict investment criteria and advance our strategic objectives.
Long term relationships with our brand partners, for instance in 2019 we celebrated our centenary with Rolex
Highly standardised and scalable platform to facilitate future growth