Header Omega Seamaster Diver

Business model

The following characteristics of our Group are considered a key differentiator to our competitors and create a high barrier to entry for new entrants into the market.

How the Group creates value

Brand Partners Iwc Portugieser

Long-standing, collaborative partnerships with the most prestigious Swiss luxury watch brands and luxury jewellery brands; identify distribution opportunities and partner on demand forecasting, product development, store projects, online platform, clientelling initiatives and marketing activities.

Stores Breitling 3

Well-invested stores feature luxurious environments which are open, welcoming, contemporary, spacious, non-intimidating and browsable.

People Wos 1022

Our colleagues receive extensive learning and development training to provide an exceptional customer experience.

People: 2,000+ dedicated colleagues working in our stores, head offices and distribution centres in the UK and the US.

Rolex Centenary 1

Impactful, bold marketing focused on digital communications, CRM, client experiences, co-operative activity with brand partners.

Brand Partners Tudor Bb58 Navy

Market presence adapted according to consumer dynamics across broad reaching store network, with flagships, regional stores, travel retail, mono-brand boutiques;  complemented by a leading ecommerce platform.

People Wos 1153

Technology: leading-edge IT systems based on a single SAP platform powering CRM, reporting solutions, live inventory availability and operations.

Merchandising: dynamic inventory management optimises stock availability, enhances store productivity and allows for nationwide coverage.

Retail Operations: continually drive productivity and profitability, with a high level of accountability and performance management.

Repairs 1

High barrier to entry created through national coverage in the UK with a portfolio of 116 stores (excluding non-core) and a growing presence in the US with 22 stores (as at 25 October 2020).

Fully resourced: Experts in our category through investments focused on Learning and Development and technical capability.

Header Vacheron Constantin Egerie

Financial Performance: all store profitability, leveraging store and central overheads through topline growth, strict investment criteria.

Cash generation: strong, consistent cash generation, fuelled by strict working capital management, with sufficient liquidity to fund growth and to provide for potential acquisition opportunities.

Capital allocation: we take a disciplined approach to capital allocation. Our objective is to deliver long-term sustainable earnings growth whilst retaining financial capability to invest in developing our business and to execute our strategic priorities. We are well positioned to continue investing in elevating and expanding our existing showroom portfolio and to make complementary acquisitions which meet our strict investment criteria and advance our strategic objectives.

Long term relationships with our brand partners, for instance in 2019 we celebrated our centenary with Rolex

Return on Capital Employed
Adjusted EBIT
Number of colleagues
stores (excluding non-core) as at 25 October 2020
Cash generated from operations

Highly standardised and scalable platform to facilitate future growth

People Wos 1094
Stores M&W Bond St 01
In This Section Cartier 2