"I am thrilled that both Goldsmiths Trafford and Liverpool showrooms have been honoured with the Rolex Authorised Service Centre status. Our Trafford showroom boasts the largest Rolex room within the Group property portfolio, with the new accreditation the enhanced level of service our local clientele will receive will serve to elevate the brand experience. This recognition is a true reflection of the team’s unwavering commitment to delivering exceptional service and expertise to our valued Rolex customers. We are immensely proud of their dedication and achievements, and we remain dedicated to upholding the highest standards of service excellence across all our showrooms."
Rolex watches are built to last, however, to maintain the perpetual excellence on which the brand has forged its reputation its founder Hans Wilsdorf, from the outset set up an efficient after-sales service that ensured the reliability and durability of the timepieces.Goldsmiths as a business takes great pride to reflect these values and as part of the official Rolex retailer network have worked tirelessly to be best in class. This award recognises the investment made in the facilities behind the scenes, the equipment our expert watchmakers and technicians use, and the advance in customer service provided to our clients.
Rolex-trained watchmakers are trained in accordance with strict excellence criteria and assessed regularly by Rolex. Clients of Goldsmith Trafford & Liverpool can see a Rolex After-Sales Technician in the showroom to ensure their watch continues performing its function with outstanding reliability time after time. Every type of servicing operation can be entrusted to Goldsmiths including repairs and ensuring the timepiece is fitted perfectly to the client. Impeccable knowledge is shared with clients, and it is these moments and representatives of the brand that create a unique experience.
